MoonPay’s on-and-off-ramp suite of products provides a seamless experience for converting between fiat currencies and cryptocurrencies using all major payment methods including debit and credit card, local bank transfers, Apple Pay, Google Pay, and Samsung Pay.
MoonPay is available in more than 160 countries and is trusted by 250+ leading wallets, websites, and applications.
To learn more about Moonpay, visit their website, or follow their Twitter join for more updated news.
Fiat trading is the exchange between cryptocurrencies and traditional currencies such as USD.
Is the fiat deposit function handled by FINXFLO?
FINXFLO does not directly process fiat currency deposits. All fiat deposits are processed by Moonpay.
What types of cryptocurrencies can I purchase?
Only ETH, BTC and USDT are supported.
What are the supported fiat currency deposits?
This is the list of fiat currencies that Moonpay support:
- AUD - Australian Dollar
- BGN - Bulgarian Lev
- BRL - Brazilian Real
- CAD - Canadian Dollar
- CHF - Swiss Franc
- CNY - Chinese Yuan
- COP - Colombia Peso
- CZK - Czech Koruna
- DKK - Danish Krone
- DOP - Dominican Peso
- EGP - Egyptian Pound
- EUR - Euro
- GBP - Pound Sterling
- HKD - Hong Kong Dollar
- HRK - Croatian Kuna
- IDR - Indonesian Rupiah
- ILS - Israeli New Shekel
- JPY - Japanese Yen
- JOD - Jordanian Dollar
- KES - Kenyan Shilling
- KRW - South Korean Won
- KWD - Kuwaiti Dinar
- LKR - Sri Lankan Rupee
- MAD - Moroccan Dirham
- MXN - Mexican Peso
- MYR - Malaysian Ringgit
- NGN - Nigerian Naira
- NOK - Norwegian Krone
- NZD - New Zealand Dollar
- OMR - Omani Rial
- PEN - Peruvian Sol
- PKR - Pakistani Rupee
- PLN - Polish Złoty
- RON - Romanian Leu
- RUB - Russian Ruble
- SEK - Swedish Krona
- SGD - Singapore Dollar
- THB - Thai Baht
- TRY - Turkish Lira
- TWD - Taiwan Dollar
- USD - US Dollar
- VND - Vietnamese Dong
- ZAR - South African Rand
Please note that not all jurisdictions listed are able to be supported by FINXFLO. Fiat services are only available to fully onboarded clients. Please check with support before proceeding if you are unsure as to whether your intended currency is Supported
Is there a minimum/maximum fiat amount that can be deposited?
Minimum transaction amount is 30 EUR Equivalent.
Maximum would be depending on the KYC Verification.
Limits are determined by many factors, including but not limited to the verification completed on your account, your purchase history, your payment type, and your region.
Please refer to this table for transaction limit, according to KYC verification requirements
What are the payment methods supported?
Credit/debit card and bank transfer purchases for residents of the UK and EU
Please refer to Moonpay’s official website for more information
What are the transaction fees?
Moonpay’s transaction fee
Buy:
Sell:
Note: Moonpay charges a dynamic network fee on all BTC, ETH and ERC20 tokens purchases. The fee will be displayed before payment is made and is based on the blockchain conditions
1% processing fee from FINXFLO
Gas fees are included in our spread which is displayed in the quote on the checkout page
How long will it take to receive my cryptocurrency purchase?
This depends on a few factors, including the fiat gateway, the payment method used and any additional security checks the third-party service providers conduct.
It’s common for some transactions to take a few hours in the case of credit cards. When using bank transfers, transactions can take 1-3 business days.
Cryptocurrencies purchased will be deposited anywhere between 20 – 30 mins into your FINXFLO account depending on the network congestion.
Please refer to Moonpay’s official website for more information
Please contact the respective service provider’s support team to seek immediate assistance if it takes a lot longer to receive your cryptocurrency than described
- You may have failed the KYC check on our third-party service provider platform
- Fiat payment failed to successfully go through
Please contact Moonpay here to seek assistance in regards to your order status.
Where can I view my fiat deposit transactions?
You will be able to view your buying record and wallet for coin balance from FINXFLO transaction history page and order details on the service provider's website.
What happens if I encounter any payment issues during the depositing process?
Please contact Moonpay here to seek immediate assistance.
Will there be any launch promotion?
No, there will not be any launch promotion
Is on-ramp feature available on FINXFLO’s app?
This is already added into the mobile roadmap. We will update the community when this feature is added.
Can this function be used to convert cryptocurrencies into fiat and perform a withdrawal out of FINXFLO?
Not just yet, we are looking at our off-ramp offerings and will update the community when this feature is added.
Yes, Moonpay requires traders to be KYC verified in order to successfully perform a fiat deposit on their platform.
Are there any countries that are restricted from using this service?
MoonPay is not available in these countries: Albania, Bahamas, Bangladesh, Barbados, Bolivia, Botswana, Burkina Faso, Cambodia, China, Cuba, Ecuador, Ghana, Iceland, Iran, Jamaica, Mauritius, Mongolia, Morocco, Myanmar, Nicaragua, North Korea, Pakistan, Panama, Senegal, South Sudan, Sudan, Syria, Trinidad and Tobago, Uganda, Vanuatu, Venezuela, Yemen, Zimbabwe.
If you are purchasing from the United States, please note that the following states are currently not supported: Hawaii (HI), New York (NY), Rhode Island (RI), US Virgin Islands
See the full list here on Moonpay’s official website
Please note that not all jurisdictions listed are able to be supported by FINXFLO. Fiat services are only available to fully onboarded clients. Please check with support before proceeding if you are unsure as to whether your intended currency is Supported.
Can I choose to deposit a fiat currency that does not belong to my country of residence?
Yes, you can. You may choose your desired fiat currency which Moonpay supports in your country from the dropdown list.
How do I contact Moonpay's Customer Support?
You may raise a support request here
Ready to buy cryptocurrency through Moonpay? Watch the video here on how to use our on-ramp service!
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